Refund Policy
All purchases in Quill & Cradle, including the Quill & Cradle Plus subscription, are billed by Apple through your App Store account on iPhone, or by Google through your Google Play account on Android. Because Apple or Google processes the payment, refunds are issued by them under their own policies. We are unable to issue refunds directly.
Requesting a refund on iPhone
- Go to reportaproblem.apple.com and sign in with the Apple Account you used to purchase.
- Choose "Request a refund," pick the reason, then select the Quill & Cradle purchase.
- Apple typically responds within 24 to 48 hours. Approval is at Apple's discretion.
Requesting a refund on Android
- Within 48 hours of a purchase, open the Google Play app, tap your profile, then Payments and subscriptions, then Budget and history, and choose Request a refund on the Quill & Cradle purchase.
- After 48 hours, use Google Play's refund request page. Approval is at Google's discretion.
Cancelling your subscription
On iPhone, cancel Quill & Cradle Plus from your Apple account settings (App Store → your profile → Subscriptions, or Settings → your name → Subscriptions). On Android, open the Google Play app, tap your profile, then Payments and subscriptions, then Subscriptions. Cancelling stops the next renewal and you keep access until the end of the period you already paid for. Deleting the app does not cancel a subscription.
Billing questions
If a charge looks wrong or you need help finding a purchase, write to elson@thebytequill.com and we'll help you sort it out, even though the refund itself has to go through Apple or Google.